Hotel Villa Esperia - Mondello

Help us to improve the quality of our services:

You have been in our hotel in the month of ?:
For:	work - holiday
How did you choose our hotel:	Suggestion of the travel agent Advertisement Internet Friends’ advice Other
Did you find any discrepancy between the description in the web and the services used?	Yes - No

	excellent	good	satisfactory	bad
Reception:
Efficiency and professionalism
Kindness and helpfulness
Night Porter:
Efficiency and professionalism
Kindness and helpfulness
Rooms:
Cleaning
Comfort
What would you change?
What is lacking?
Breakfast:
Quality
Choice
Restaurant:
Food quality
Service
Cleaning
Quality-Price ratio

Please indicate a staff member you found particularly helpful:

If you gave “satisfactory” or “bad” judgment so some of our services, please indicate the reason:

Which suggestions would you provide to improve our services?

General opinion about your holiday:

excellent	good	satisfactory	bad

Name:

Email:

To receive news about Villa Esperia’s offers and events, please indicate:
Yes - No